EG Solutions (EGS)

eg solutions plc, a back office workforce optimization software company, develops and sells software and consultancy in the back office optimization market in the United Kingdom and South Africa. It offers eg operational intelligence software suite that enables operational managers to control, optimize, and enhance back office processes in real-time. The company’s software suite provides eg mobile, which offers work allocation and real-time management information to mobile workers and operational managers/team leaders; real-time work management module that provides a centralized real-time view of all work to be processed identified by type and priority; multi-channel work capture provides a single view of all incoming work which can be allocated manually or automatically; and dashboards, a real-time and historic view of how processes, individuals, or teams are performing across multiple sites. Its software suite also provides strategic planning and forecasting; eg managed cloud services; and desktop analytics that offer real-time and historic visibility through the automatic capture, tracking, and analysis of application usage to identify process, compliance, and operational inefficiencies. The company serves life and pensions, insurance, mortgages and savings, retail banking, investment banking, healthcare, central and local governments, BPO, retail, utilities, telecoms, and travel industries. eg solutions plc was founded in 1988 and is headquartered in Stafford, the United Kingdom. eg solutions plc operates as a subsidiary of Verint Ws Holdings Limited.