ATLANTA - Manhattan Associates Inc. (NASDAQ: NASDAQ:MANH), a technology leader in supply chain and omnichannel commerce, announced the successful deployment of Manhattan Active Maven by the Army & Air Force Exchange Service (Exchange). The AI-powered chatbot is designed to provide improved service for American military personnel and their families.
Exchange, a prominent retailer serving the military community, has integrated the GenAI-powered chatbot to enhance customer interaction. The tool is a part of Manhattan Active Omni, which has been used by Exchange since 2019 for superior order fulfillment. Manhattan Active Maven aims to streamline customer service by handling a wide array of inquiries, such as shipping status and order modifications, through its embedded commerce functions and customer data. According to InvestingPro analysis, Manhattan Associates maintains a "GREAT" financial health score, suggesting strong operational execution. Discover 12+ additional exclusive insights about MANH's performance with an InvestingPro subscription.
The deployment of Manhattan Active Maven was completed in a matter of weeks, leading to a notable reduction in the volume of customer service inquiries that require human agents. According to Manhattan's estimates, the chatbot could save up to 30 seconds per interaction, potentially increasing customer satisfaction and the net promoter score (NPS).
Bill Reynolds, vice president of Ecommerce Merchandise and Operations at Exchange, expressed excitement about the deployment, noting that Manhattan Active Omni has been crucial in efficient order delivery and that the new chatbot extends this efficiency to customer service responses.
Sanjeev Siotia, executive vice president and chief technology officer for Manhattan, highlighted the ease of integrating the chatbot into the existing platform, emphasizing the versionless delivery model that allows for continuous evolution of the solution's capabilities.
The Exchange, a non-appropriated fund entity of the Department of Defense, has been providing goods and services to military families at exclusive pricing since 1895. Manhattan Associates continues to support its customers with innovative technology solutions that enhance both customer experience and operational efficiency. Currently trading near its 52-week high, with 7 analysts recently revising earnings expectations upward, Manhattan Associates demonstrates strong market momentum. For detailed valuation analysis and comprehensive insights, access the full InvestingPro Research Report, available for over 1,400 US stocks.
This announcement is based on a press release statement from Manhattan Associates Inc.
In other recent news, Manhattan Associates reported robust Q3 earnings, with a 12% increase in total revenue to $267 million and a 29% rise in adjusted earnings per share to $1.35. The company's cloud subscription revenue saw a significant increase of 33%, while the remaining performance obligation (RPO) grew by 27% to approximately $1.7 billion. These gains are primarily attributed to the high demand for Manhattan's innovative cloud services, particularly the new Manhattan Active Supply Chain Planning solution.
Piper Sandler recently initiated coverage on Manhattan Associates, giving the stock an Overweight rating and establishing a price target of $326.00. The firm noted Manhattan Associates' proficient handling of complex environments in the supply chain sector and its potential for a migration opportunity exceeding $3 billion. Additionally, a mandated SAP migration, estimated to be a $375 million opportunity, was highlighted as a significant factor for the company's future growth.
Looking ahead, Manhattan Associates has tightened its 2024 revenue guidance to a range of $1.039 billion to $1.041 billion, with a raised operating margin midpoint to 34%. Preliminary targets for 2025 include total revenue of $1.13 billion to $1.14 billion and a cloud revenue growth of 23%. These recent developments reflect Manhattan Associates' solid growth trajectory driven by strong demand for its cloud-based solutions and services.
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