On Thursday, Citi adjusted its outlook on Sprinklr Inc (NYSE: CXM), reducing the price target to $9 from the previous $11, while keeping a Neutral rating on the shares. The decision comes as Sprinklr faced a challenging second quarter in 2025, with key performance indicators such as bookings and billings showing a significant decline.
This has been accompanied by a decrease in profitability and a revision to the fiscal year 2025 subscription growth forecast, which now sits approximately 0.5 points below the Street's expectations.
Sprinklr's recent financial results have raised concerns, with sequential revenue growth coming to a halt and gross profit dollars falling for two consecutive quarters. The company is also experiencing increased customer churn and now faces credit loss charges. Despite efforts to navigate through go-to-market strategy changes, these factors have contributed to a less favorable financial landscape for the company.
The firm's broadening product portfolio has not been enough to offset the challenges presented by high-priced core offerings, which may continue to suffer due to increased budget scrutiny and market consolidation pressures. This situation has led to a lack of clear short-term and long-term visibility for the company, as well as uncertainty around the impact of artificial intelligence on enterprise SaaS applications.
Citi's stance reflects these uncertainties and ongoing structural changes within Sprinklr, leading to a cautious approach with a Neutral/High Risk rating. The revised price target of $9 is a result of lowered estimates for the company's outer year financial performance.
In other recent news, Sprinklr Inc. reported second-quarter results, revealing a mixed financial picture. The company's revenue exceeded expectations, reaching $197.2 million, an 11% increase year-over-year, surpassing the consensus forecast of $194.51 million. However, Sprinklr's adjusted earnings per share of $0.06 missed analyst estimates of $0.07.
In terms of future expectations, Sprinklr provided mixed guidance for the third quarter and the full year. The company anticipates revenue between $196 million and $197 million for the next quarter, exceeding analyst projections of $193.8 million. Nevertheless, its EPS guidance of approximately $0.08 falls short of the $0.12 consensus estimate.
Sprinklr also adjusted its full-year revenue outlook to a range of $785 million to $787 million, ahead of Wall Street's $780.4 million forecast. However, it lowered its full-year EPS guidance to $0.32-$0.33, which is below the $0.41 analyst estimate.
These are recent developments in the company's financial performance. Additionally, Sprinklr's subscription revenue grew 9% year-over-year to $177.9 million in Q2, and the company reported an increase in customers contributing over $1 million in annual revenue, up 21% from the prior year.
InvestingPro Insights
As Sprinklr Inc (NYSE: CXM) navigates through its financial challenges, InvestingPro data provides additional context to Citi's revised outlook. With a market capitalization of $2.28 billion, Sprinklr's P/E ratio stands at 38.85, indicating a premium valuation relative to the company's earnings. Despite the recent downturn, Sprinklr has achieved a revenue growth of 16.76% over the last twelve months as of Q1 2025, showcasing its ability to expand its top-line figures.
InvestingPro Tips highlight that management's confidence is reflected through aggressive share buybacks, and the company's financial stability is supported by holding more cash than debt on its balance sheet. However, with 13 analysts revising their earnings downwards for the upcoming period, investors should be aware of the potential headwinds facing the company's profitability. It's also worth noting that Sprinklr is trading near its 52-week low, which might attract investors looking for a potentially undervalued opportunity.
For those interested in a deeper dive, there are additional InvestingPro Tips available, providing a more comprehensive analysis of Sprinklr's financial health and market position. As the company looks ahead to its next earnings date on September 4, 2024, these insights can help investors make informed decisions in the context of the current market environment.
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