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DBS and Westpac enhance digital banking with AI and tech partnerships

Published 12/01/2024, 23:04
Updated 12/01/2024, 23:04
© Reuters.

SINGAPORE/AUSTRALIA - DBS Group (OTC:DBSDY) Holdings and Westpac are making strides in the digital banking sector by integrating artificial intelligence (AI) and forming strategic partnerships to bolster their technological capabilities. These initiatives aim to refine customer service and expand their digital offerings.

DBS has been proactive in incorporating AI into its customer operations to streamline services and improve user experiences. The bank's commitment to technology is further exemplified by the establishment of the Tech Academy, which is designed to educate and upskill its workforce in the latest digital advancements.

Similarly, Westpac has concentrated its efforts on online transactions, achieving a significant milestone with over 90% of its banking services now conducted digitally. This shift underscores the growing trend of customers embracing online banking platforms for their financial needs.

Both financial institutions have entered into partnerships to support their technological endeavors. DBS has teamed up with Anthill Ventures and Headstart Network (LON:NETW) Foundation, aligning with startups and innovators to drive forward its digital agenda. On the other hand, Westpac is part of an AI fintech hub consortium, which provides a collaborative space for the development and implementation of AI solutions in the banking industry.

In addition to these collaborations, each bank is actively exploring and introducing innovative products and services. These efforts are geared towards enhancing the digital banking experience for their customers, ensuring that they remain at the forefront of a rapidly evolving financial services landscape.

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InvestingPro Tips reveal that analysts predict WPC will be profitable this year, and the company has a history of maintaining dividend payments for 26 consecutive years. This consistency in returning value to shareholders is a significant consideration for investors looking for stable income streams.

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This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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