Proactive Investors - Royal Mail (LON:IDSI) fell short of Ofcom-set targets over the three months to June, as less than 80% of first-class post was delivered on time.
The International Distributions Services PLC-owned group said on Friday that 79.1% of first-class mail arrived within one working day as promised over the three months.
This meant the postal service once again missed Ofcom-set targets for 93% of first class post to reach its destination on time.
Second-class post targets were also missed, with 94.1% of deliveries being made on time, against Ofcom’s figure of 98.5%.
Royal Mail previously received a £5.6 million fine for missing such targets in 2023, while Ofcom has said it was investigating the company over the same issue for the year to March 2024.
“We know there is more to do and will continue on this path, enacting steady changes to our operational model to bring long-term improvements to our quality of service,” chief operating officer Alistair Cochrane commented.