Proactive Investors - HSBC Holdings PLC (LON:HSBA) users were left unable to access their bank accounts on payday this morning after the lender suffered an outage on its mobile banking app.
Some 7,000 reports of outages were made on Downdetector, leading to HSBC issuing a statement, apologising for the issue, promising to have it back up and running soon.
We’re really sorry that some customers are having issues accessing personal online and mobile banking. Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS.— HSBC UK (@HSBC_UK) June 28, 2024
However, customers weren't happy with the speed of the response.
"The fact it took an hour of issues to write such a general tweet is ridiculous,” said one Twitter/X user. Another questioned why the consumer-facing operating systems were so poorly built.
HSBC suffered a similar issue back on Black Friday last year, when users again were unable to access banking services, with purchases unable to be authorised through the app.
Staff at the group continue to search for a fix and it is unconfirmed whether the outage is a result of a cyberattack.