SUNNYVALE, Calif. - eGain (NASDAQ:EGAN) Corporation (NASDAQ: EGAN), a company specializing in AI knowledge platforms for customer service, today announced the launch of its new generative AI service, AssistGPT™, designed for Contact Center as a Service (CCaaS) platforms. The announcement was made at Enterprise Connect 2024, currently underway in Orlando, Florida.
AssistGPT™, part of the eGain Knowledge Hub, aims to streamline the knowledge management lifecycle through a zero-code solution. It features an AI Console that enables administrators to set parameters for generative AI utilization within their enterprises, manage prompts, and integrate generative AI with other AI technologies. The service is now accessible through the marketplaces of leading CCaaS providers, including Cisco (NASDAQ:CSCO), Amazon (NASDAQ:AMZN) Connect, Avaya, Genesys, Five9 (NASDAQ:FIVN), and Talkdesk.
According to eGain's CEO, Ashu Roy, early adopters of AssistGPT™ have reported a fivefold increase in the speed of knowledge creation, curation, and delivery. This tool is designed to simplify processes for knowledge managers and content authors, while also delivering operational benefits to businesses. The integration of AssistGPT™ with trusted content and controls within the Knowledge Hub is expected to expedite knowledge deployment and reduce the risks typically associated with generative AI technologies.
eGain's presence at Enterprise Connect includes a booth in the AI Innovation Zone and a breakout session focused on generative AI use cases in customer service, scheduled for March 26, 2024. The company's suite of offerings, including the eGain Knowledge Hub for various CCaaS platforms, is available for demonstration and discussion.
eGain's Knowledge Hub is infused with AI and analytics, offering tools for virtual assistance, self-service, and modern agent desktops, all aimed at improving customer experience and reducing the cost of service delivery.
The information for this article is based on a press release statement from eGain Corporation.
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