Proactive Investors - Wizz Air Holdings PLC has been named the worst short-haul airline by UK passengers, according to a survey by consumer group Which?.
Passengers gave the Hungary-based carrier one star out of five for boarding experience, cabin environment and seat comfort.
The budget airline’s seat pitch, the difference between two rows in standard economy, is 28 inches, two inches smaller than rival Ryanair.
No more than two stars were awarded in any of the remaining categories, including value for money and cleanliness.
The FTSE 250-listed airline runs short-haul flights from eight UK airports including Birmingham, Edinburgh, Gatwick and Luton.
The airline’s overall customer score of 48% put it at the bottom of the ranking, below Ryanair (52%), Eurowings (53%) and British Airways (56%).
Jet2.com had the highest score (80%) in the Which? research, ahead of Turkish Airlines (78%).
In December, the Civil Aviation Authority said it had “significant concerns” about Wizz Air’s “unacceptable” behaviour as its passengers were far more likely to make escalated complaints than those of other carriers.
The travel editor of Which?, Rory Boland, said: “Travellers have had a torrid time in recent years, with last-minute delays and cancellations an unacceptably common occurrence.