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Verizon says service disruption in Miami caused by cut to fiber

Published 11/08/2022, 15:26
Updated 11/08/2022, 15:31
© Reuters. Signage is seen at a Verizon store in Manhattan, New York City, U.S., November 22, 2021. REUTERS/Andrew Kelly

(Reuters) -Disruptions to Verizon Communications Inc (NYSE:VZ)'s mobile services in Miami was caused by a cut in optical fiber due to overnight construction work, the wireless carrier said on Thursday as it works with vendors and local crew to fix the issue.

Services for customers in the Miami area, concentrated around Hialeah and extending south to Kendall and Homestead, have been impacted, the company said.

"Our engineers are aware of this issue and are onsite working with our vendor partners and local crew to resolve this issue quickly," a Verizon spokesperson said.

© Reuters. Signage is seen at a Verizon store in Manhattan, New York City, U.S., November 22, 2021. REUTERS/Andrew Kelly

At the peak of the outage, more than 2,000 user reports cited issues with Verizon, according to outage tracking website Downdetector.com, which collates status reports from a number of sources.

Services appeared to be back up as reports dropped to around 200 incidents. Verizon offers mobile and landline communications services, including broadband internet and phone service.

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