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UK energy regulator takes compliance action over energy supplier complaints

Published 27/09/2018, 07:49
Updated 27/09/2018, 07:49
© Reuters.  UK energy regulator takes compliance action over energy supplier complaints

(Reuters) - Britain's energy regulator said on Thursday it has four cases open against UK energy suppliers over their poor handling of customer complaints, following a bi-annual survey.

Energy market regulator Ofgem said it has opened compliance cases into First Utility, Ovo Energy and Utilita and is expanding a recent case on Iberdrola SA's (MC:IBE) ScottishPower.

The regulator also said it was requiring all other domestic suppliers surveyed - Centrica's (L:CNA) British Gas, Innogy SE's (DE:IGY) Npower, Utility Warehouse, SSE (L:SSE), EDF's (PA:EDF) EDF Energy, E.ON and Co-operative Energy - to provide improvement plans on how they will deal with complaints and provide appropriate updates.

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