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Aer Lingus restores IT system after cancelling 51 flights

Published 10/09/2022, 11:48
Updated 10/09/2022, 20:35
© Reuters. FILE PHOTO: Aer Lingus' logo is pictured on a smartphone in this illustration taken, December 4, 2021. REUTERS/Dado Ruvic/Illustration

© Reuters. FILE PHOTO: Aer Lingus' logo is pictured on a smartphone in this illustration taken, December 4, 2021. REUTERS/Dado Ruvic/Illustration

DUBLIN (Reuters) -Aer Lingus said it had resolved an IT problem that led it to cancel 51 flights between Dublin airport and other European destinations on Saturday as check-in and boarding was disrupted.

The Irish carrier, owned by London-listed IAG (LON:ICAG), said "a major incident with a network provider" meant it could not access its cloud-based systems, leaving hundreds of passengers stranded outside the country's main airport.

"Aer Lingus sincerely apologises to customers for the severe disruption caused today," it said in a statement, adding its operations for Sunday were planned to run as normal.

© Reuters. FILE PHOTO: An Aer Lingus aircraft is seen at Dublin Airport, in Dublin, Ireland, March 26, 2021. REUTERS/Clodagh Kilcoyne/File Photo

The airline said it operated all of its transatlantic services from Dublin with delays and reduced passenger numbers in some instances due to security restrictions as a result of the systems outage.

Dublin airport earlier flagged https://twitter.com/DublinAirport/status/1568544536980324353?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Etweet the IT issues facing Aer Lingus, saying other airlines were not impacted.

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